Consulting and strategy in building omnichannel for retailing

Working to build omnichannel is the best investment in customer loyalty, but it is a complex process that involves the work of several departments of the company. These include the IT department, call center, accounting, logistics and sales departments.

The main obstacles on the way to omnichannelization usually become:
Outdated equipment, the need to promptly update a large volume of equipment
Bureaucracy, centralization, micromanagement, complicated business processes
Inappropriate, outdated software, incompatibility of different versions of previously working together programs, previously developed without taking into account the prospect of software integration.

“Sibera” will help to outline the strategy of transition to omnichannel: will conduct a system and business audit, and then draw up a step-by-step technical task to achieve the required result.